Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido’s White and Bright Conditioner for Dogs and Cats
Fido’s White and Bright Conditioner is specially formulated to enhance and maintain the beauty of white and light-coloured coats in dogs and cats. This nourishing conditioner contains a unique blend of rich conditioning agents, optical brighteners, and citrus essential oils designed to revitalise dull coats while promoting softness and shine. The formulation helps smooth and detangle the coat and works to enhance the natural brilliance of lighter coats. At the same time, nourishing ingredients such as macadamia nut oil help moisturise and condition the fur, leaving it soft, silky, and healthy-looking.
Infused with citrus essential oils, the conditioner also leaves a refreshing fragrance that keeps your pet smelling fresh after grooming. For optimal results, it’s recommended to use the conditioner after bathing with Fido’s White and Bright Shampoo. Available in a convenient 250 mL bottle, this conditioner is ideal for routine grooming and coat maintenance.
- After shampooing your pet with Fido’s White and Bright Shampoo, rinse the coat thoroughly with clean water.
- Apply Fido’s White and Bright Conditioner to several areas of the coat.
- Massage gently to distribute the conditioner evenly through the coat.
- Leave on for at least one minute.
- Rinse thoroughly with clean water.
- Towel dry and brush the coat if required.
- Specially designed conditioner for white and light-coloured coats
- Helps brighten and enhance coat colour
- Contains optical brighteners to improve coat brilliance
- Enriched with macadamia nut oil for added nourishment
- Helps smooth and detangle the coat
- Leaves coat soft, shiny, and manageable
- Infused with citrus essential oils for a fresh fragrance
- Ideal for use after Fido’s White and Bright Shampoo
- Comes in a convenient 250 mL bottle for regular grooming
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Discontinue use if irritation occurs.
- Avoid contact with the eyes and the insides of the ears.
- Read the instructions on the label before using.
- Close the lid properly after each use.
- Keep out of the reach of kids and pets.
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Target species
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Dogs and cats
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Product Type
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Conditioner
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Active Ingredient
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Macadamia nut oil, citrus essential oils.
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Mode of Administration
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Topical
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Brand
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Fido’s
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